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Everything You Need to Know
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Find answers to the most common questions about our products, orders, and services. If you need more help, our team is here for you!
General Informations
How can I track my order?
After your order is placed, you will receive an email with tracking information. You can use this information to monitor the status of your shipment.
Can I return my wine decanter if I don't like it?
Yes, we offer a return policy for unused and unopened products. Please check our return policy page for the full details on how to initiate a return.
How do I make a payment for my order?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment platforms. All payments are processed securely to protect your information.
Product Information
What is the difference between a wine decanter and a wine aerator?
A wine decanter is designed to separate the wine from sediment and allow it to "breathe," enhancing the wine's aromas and flavors. A wine aerator, on the other hand, is a device that speeds up the aeration process, allowing wine to be aerated more quickly as it's poured.
What materials are used in your wine decanters?
Our wine decanters are made from high-quality glass, with some designs featuring crystal for added elegance. We also offer decanters with various finishes, including stainless steel and wooden bases, for a unique touch.
How should I clean my wine decanter?
To clean your wine decanter, rinse it immediately after use to remove any wine residue. For a more thorough cleaning, use warm water and a gentle brush. Avoid using soap, as it can leave a residue that affects the taste of the wine. For stubborn stains, a special decanter cleaning solution or some vinegar and baking soda can be helpful.
