Yes. Each piece is crafted with artisanal expertise, using premium crystal or stainless steel.

No. They are designed to enhance aromas and elevate the wine experience—never to alter it.

We recommend gentle hand washing. Some items come with a stainless-steel drying stand for optimal care.

Absolutely. They are durable enough for daily use, while refined enough for special occasions.

Yes. Each product is packaged in reinforced boxes to ensure safe delivery.

We ship from our partner workshops in Europe and the United States, depending on your location.

5 to 10 business days for Europe and North America. You’ll receive a tracking number once your order is dispatched.

Yes. Each product is packaged in reinforced boxes to ensure safe delivery.

Yes. You may return unused items in their original packaging within 30 days of receipt.

No worries. Contact us within 48 hours with a photo, and we’ll arrange a replacement or refund right away.

Yes. Every Heritage Bacchus piece is covered by a 1 month warranty against manufacturing defects.

Our team is available 7 days a week at support@heritagebacchus.com. We typically respond within 24 hours.